To save your time and ours, please review our list of frequently asked questions before sending an email message. If you cannot find the answer to your question in our FAQs, please contact us and we will be happy to get back to you in the quickest time possible.
Yes, you can upload your own logo on the product page. We can also suggest logos or emblems for you. Please note that you can only upload the following file formats: GIF, JPG, JEPG, PNG, or vector file formats like EPS, AI, CDR, etc. Be aware of uploading copyrighted work without authority constitutes an infringement.
Typically we will add a logo outline to contrast well with your chosen product, to request a special color match, just add the note in your order or you can email us: [email protected]
The mock-up allows you to see a preview of your custom apparel as you customize it. Please note that this preview is not an exact representation and is meant only to give you a general idea of the result.
We have standard locations for decoration (e.g., left/right chest areas, back, under the back collar) that may vary slightly from what you see in your product preview.
Our production team will always work to make sure your design looks its best on the custom apparel products you order. Slight deviations between the preview we sent to you and your final product should not be considered errors.
Once you finish payment, the order cannot be modified. Please make sure all your information is correct before submitting your order.
If you are reporting a lost package, please ensure the following steps are taken before contacting customer service.
All Customers – Check the immediate area around your mailbox or front desk. Check with your neighbors or anyone that may have signed for or picked up the package. Please also track your package online to see if there are any special instructions or updates listed.
International customers – Check with your local post office or customs office, as they may be holding the order for payment of customs fees.
If you are still unable to locate your package, you have 7 business days from the date of scheduled shipment to contact us and we will start the claim process for you. Please get in touch with us as soon as possible, e-mail us at [email protected].
Please double-check your order information again after placing the order. If there are names and numbers spelling mistakes, wrong colors, wrong jersey styles, forgetting to upload logos, etc., please contact us in time via email and tell us your order number to modify. We are not responsible for typos, non-matching colors, or overlooked errors.
Email: [email protected]
We do our best to ensure that our photos are as true to color as possible. However, due to inconsistencies in various monitors, lighting sources, digital photography, and dye lot variations, we cannot guarantee that the color you see on your screen accurately portrays the true color of the product. Screen images are intended as a guide only and should not be regarded as absolutely correct. it is highly recommended that you order a sample first to avoid any confusion and color mistakes.
By checking the box on the checkout screen, you are agreeing that you have read, understand, and agree to these terms. There are no returns due to color variances. May vary by product see product specifications or contact us for detailed information.
We only receive the product price. The extra money may be charged by the bank as the bank fee. Hope you can understand.
Note: Since there is exchange conversion, cross-border fees (Charged by issuing bank), etc., there is a difference between the actual charge and transaction amount, and the proportion will be depending on the bank.
When checkout, please be sure to fill in your shipping address accurately. If the package cannot be delivered due to a wrong shipping address, $25 will be needed for a re-delivery.
Customized jerseys are final sale and cannot be cancelled, changed, returned or refunded after order has been placed.
We are unable to accpet returns/exchanges on customized order unless the products are damaged or defective upon arrival.
If a product you have purchased from us is not of satisfactory quality, or you consider it to be faulty, please contact Customer Services by email at [email protected] within 15 days of receiving your order and we’ll take care of it for you. And you will be advised how to return it to us.
The item needs to be returned with the original packaging and labels, your proof of purchase, and a cover letter stating the fault and the request for a refund/replacement. Please note that replacements will be subject to stock availability.
Once your item arrives in the warehouse, we reserve the right to send products away for independent testing on the suspected fault, this can take up to 14 working days.
Express shipping do not carry to box addresses, so you must provide a physical address.
A shipping address cannot be modified once the order has been placed.
CustomizedGuys offers Free Standard Shipping on all orders from continental United States that includes the 48 contiguous states but not Alaska, Hawaii, Puerto Rico and the other U.S. territories.
Receiving Time = Processing Time + Shipping Time
7-9 business days
Standard Shipping: 8-10 business days (On rare occasions delivery can take up to 28 days for free standard shipping. If you have not received your order within 28 days please contact us.)
Expedited Shipping: 3-5 business days
Please note that our free shipping offer within the United States excludes certain areas. If you are located in one of these areas, additional shipping fees may apply. If you have any questions or concerns about whether your location qualifies for free shipping, please contact our customer service team for assistance. Thank you for your understanding.
Read more shipping policy:Shipping & Delivery .
Our methods of delivery ensure that you should not incur any customs charges. However, some limited countries (especially some European countries such as Germany, Italy, the UK, Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules. If there is any cost this is ultimately the customers responsibility.
Custom products come created entirely by us from the moment you place your order
This means that we do not already have everything ready, we have to prepare all the elements that make up the product, carry out the quality control, packaging, and finally shipping. As you may have noticed, the to-do list for each personalized product is very long, which is why a longer waiting period is required than for a ready-made product.
So you will have to wait a little bit but it is worth it because the result will be unique, inimitable, and of quality!
Your order may ship in multiple parts, or some of it could ship with another part of it coming later (sometimes called a partial ship). The number of shipments depends on the complexity of the order, the volume of orders, and the location at which it’s being customized. We will always do our best to ship orders in as few boxes as possible and get them to you as quickly as we can!
1. Accept the Package
When you can see right away that the package has been damaged in transit, please don’t refuse the package. Please accept the package, and properly document the damage for your claim.
2. Document the Damage
Upon accepting damaged merchandise, you should immediately take detailed notes and snap photos of both the compromised packaging and the broken products; this may help to determine whether the package was improperly packed, or improperly handled and damaged in transit.
By documenting your damaged goods, you can present proof to us that the item was damaged. We can use these photos as evidence when we decide to file a claim against the carrier.
For any damaged or defective items, please feel free to contact us.
We suggest you wear a shirt under, the numbers and letters are embroidered on the jersey,it maybe Rub the skin when you play game,if you don’t mind that,you can only wear the jersey. The front and back of jersey is made by breathability polyester, the two side panels are made by net mesh polyester.
Please leave instructions in the Order Notes about your jersey order during checkout. We will do that for you.